Can you move forward with my team member's photo submission?

Yes! Team leaders can choose to move forward with a headshot listed under the “New Photo Requested” section, as long as the image is still considered workable.   When a photo appears in this section, it means our Quality Check team reviewed it and flagged it as not meeting your team’s selected preferences. However, if you believe the image is still ...

My team needs a custom background. What should we do?

If your team would like a background that isn’t available in the dashboard, just email us at hello@headshots.com or contact your Customer Success Manager. We’ll review your ideas and any visual references you have, then create mock-ups for you to choose from. Once approved, we’ll set it as your team’s default background. Cost: There’s a flat $250 fe...

I want to change my teams background

You can update your team’s default background anytime by going to “Headshot Style” in your dashboard. Then select “Add Style” to browse our selection of free background options. From there, you can customize the shape, color, outline, and more.     Please note: This change will only apply to new headshots and will not affect photos already in produc...

What's the status of my team member's headshot?

You can track the status of each team member’s headshot directly from your dashboard, which updates in real time. Each headshot will appear under one of the following sections:  Team Members These individuals have been invited but have not yet uploaded a photo. Invited: The team member has been invited but hasn't opened their welcome email. Email Op...

Can you move forward with a few of my team member's headshot?

Yes, team leaders can choose to move forward with a headshot listed under the "New Photo Requested" section—as long as the photo is still considered workable.   When a photo appears in this section, it means our Quality Check team reviewed it and determined it didn’t meet your team’s selected preferences, so it was initially rejected. However, if yo...

Does it cost extra for my team members to request re-edits on their headshots?

We offer free re-edits under our 30-Day Happiness Guarantee, as long as the headshot has not been approved by the team member or team lead. Here’s how it works: ✅ Free Re-edit If the headshot has not been approved, andIt’s within 30 days of the delivery date,Then we’ll process the re-edit request at no additional cost. ❌ $20 Re-edit Fee If the heads...

Can we use a photo a team member already has?

Yes! Team members can definitely upload a previously taken photo. However, we strongly recommend they still complete the tutorial in their dashboard to ensure the photo meets your team’s quality standards and guidelines. Please ensure the photo file is at least 600KB and is not a thumbnail or screenshot, as those typically won’t meet our quality req...

My team is large, how can I add them all at once instead of individually?

If you have a large list of team members to add, you can bulk upload them using a CSV spreadsheet. Here’s how: Go to your Team Dashboard and click “+ Invite Team Member”. In the pop-up, select “Multiple Team Members” Download the CSV template and fill in each team member’s first name, last name, and email address. Drag and drop your completed CSV fi...

I need my employee to re-do their photo. What are my options?

No problem! Re-dos are covered under our 30-Day Happiness Guarantee, which lets team members upload a new photo within 30 days of receiving their final headshot. Here’s how it works: Once the final headshot is delivered, the team member receives an email with a link to their personal dashboard.    There, they’ll see a watermarked version of their he...

My team members need their headshots expedited. What do I do?

No problem, we offer a 24-hour expedited service for an additional $20 per headshot. To request an expedited headshot: Log in to your team dashboard. Check the white box next to the team member(s) whose headshot(s) you want to expedite. Click the blue clock icon at the top right above the team member section. You’ll be taken to the purchase page to ...

My team members don't have an email to receive the Welcome email. How can I send them their link?

If your team members don’t have individual email addresses, you can enter your own email address for each person when adding them to your team dashboard. From there, you can manually upload their image for them from the Team Dashboard. To do so:  Add the user to your team dashboard using your own email. Click on the three dots on the far right of th...

I need to change the sizes of my teams headshots. What do I do?

Yes, we can resize your team’s headshots upon request. To get started, please email us at hello@headshots.com with the following details: The specific team members you'd like resized The exact dimensions or formatting requirements for each file Please note: There is a $5 fee per file for resizing. Providing clear instructions will help us complete y...

My team member never received their Welcome email. What do I do?

If a team member hasn’t received their welcome email, you can easily resend a reminder email directly from your team dashboard. To resend a reminder email: Go to your team dashboard. Click the white checkbox next to the team member(s) who need the reminder.  At the top right, click the blue bell icon A reminder email will be sent to the selected tea...

Is there a way to share my dashboard with someone else?

Yes! Your team dashboard has a unique URL, so you’re free to share it with anyone you choose. Important Note: Anyone with access to the dashboard will also have the ability to make changes, such as managing team members or approving photos. For this reason, we strongly recommend only sharing the dashboard link with other team administrators who are ...

What does "Delivered (Awaiting Approval)" mean?

The “Delivered (Awaiting Approval)” status means that the team member’s headshot has been completed and is now available in their dashboard for review.     At this stage, the team member can: Approve the final headshot and download it. or Request edits or upload a new photo if they’d like changes.   ...

Do I get a discount for additional credits I buy?

Yes! We offer tiered volume pricing, which means the more credits you purchase, the lower the cost per headshot. Here’s our current team pricing structure: Team Size Rate Per Person 1 – 50 $60 51 – 100 $55 101 – 250 $50 251 – 500 $45 501 – 1000 $40 1001+ Please inquire   How Does This Work? Your team’s total headcount determines your pricing tier. I...

Can I get a list of my employees who haven't uploaded yet?

You can easily download a CSV spreadsheet showing the current status of each team member’s headshot directly from your team dashboard. To download the CSV: Go to your team dashboard. In the top right corner (next to your team name), click the orange downward-facing carrot icon. Select “Download CSV.” This will generate an up-to-date spreadsheet that...

Do I have access to my team members dashboards?

As a team leader, you can access your team members’ individual dashboards directly from your team dashboard. To access a team member’s dashboard: Go to your team dashboard. Click the white checkbox next to the team member’s name. Click the blue cloud icon with the arrow in the center — this will take you to their individual dashboard. Access after h...

Does it cost extra for my team members to Re-Do their headshots?

We offer unlimited revisions at no cost under our 30-Day Happiness Guarantee, as long as the headshot has not been approved by the team member or team leader. Here’s a breakdown: ✅ Free Re-do If the headshot has not been approved, and It's within 30 days of delivery,Then the re-do is completely free. ❌ Paid Re-do ($60 fee) If the headshot has alread...

My team member's background is incorrect, what should I do?

We’re sorry to hear that! We’ll take care of that for you as quickly as possible. Here are two easy ways to request a background correction: Option 1: Contact your Customer Success Manager directly. Option 2: Submit a request through your Team Dashboard: Log in to your Team Dashboard Click “Help” in the top left corner Let us know which team member’...

Can I expedite a team member's headshot?

Yes! We offer a 24-hour expedited service for $20 per headshot. This guarantees delivery by the end of the next business day after the photo is uploaded. To expedite from your Team Dashboard: Log into your Team Dashboard. Click the white checkbox next to the team member’s name.  Select the blue clock icon on the right side of the screen.  You'll be ...

How do I purchase more headshots?

You can easily purchase more headshot credits directly through your Team Dashboard: Log in to your Team Dashboard. Click the “+ Add Credits” button. You’ll be taken to the purchase page where you can enter your payment details. Once payment is complete, your available credit balance will update immediately on your dashboard. Please note: If you're p...

Can I upload for my team member?

Yes! You can upload a photo on behalf of your team member directly from your team dashboard. Here’s how: Log in to your team dashboard. Check the box next to the team member’s name. Click the three-dot menu on the right side. Select the cloud icon labeled “Upload Headshot.” This will allow you to upload a photo for that team member directly. Need ac...

How can I view my team members uploaded photos?

Once a team member has uploaded their photo, you can view it directly in the “Headshots in Retouching” section of your team dashboard. Just follow these steps: Log in to your team dashboard. Scroll to the “Headshots in Retouching” section.   Find the team member’s name and click the photo icon next to it. You’ll be able to view the uploaded image an...

Can I approve a headshot for my team members?

Yes! If you’re managing your team’s headshots, you can approve them directly from your dashboard. To do this: Scroll to the “Completed Headshots” section. Click the status that says “Delivered (awaiting approval).” This will take you to that team member’s personal dashboard, where you can view and approve their final headshot.     If you need help o...

How do I delete a team member who no longer needs a headshot?

To remove a team member from your account: Log into your team dashboard. Locate the team member you want to remove. Click the white checkbox next to their name.   Select the trash bin icon in the top right corner. This will remove the team member from your dashboard and free up their credit so you can reassign it to someone else. Important: You can ...

How long does it take for a headshot to be completed?

Our standard turnaround time is 3 business days from the moment a photo is uploaded. If you're managing a team, you can track the status of each headshot directly from your Team Dashboard. 👉 Need help understanding the different status updates? Click here to view our guide on headshot statuses and what they mean. Need access to your dashboard? You c...

How do I add a team member?

To add a team member, follow these steps from your Team Dashboard: Click “+ Invite Team Member” Enter their first name, last name, and email address Select a due date (must be at least 5 days from today) Once submitted, the team member will receive a welcome email with a personalized link to their guided photo submission tutorial. Note: If you’ve ru...

My team members need more than one headshot. What do I do?

If a team member needs multiple headshots using different photos, you can add them again through your team dashboard using the same email address. Each additional headshot requires a new credit. Remember: 1 credit = 1 headshot. Simply add the team member as many times as needed for the number of extra headshots. If you're out of credits, click here ...

I want to use multiple backgrounds. Is that an option?

Yes, absolutely! We offer flexible options if you'd like your team’s headshots delivered with more than one background. Option 1: Uploading Your Own Backgrounds If you already have background files you’d like to use, we can easily add those to your account at no additional setup cost. We can deliver up to two additional backgrounds on top of the sta...

I need to change my team's deadline. How do I do that?

You can easily update deadlines for one or more team members from your team dashboard: Log into your team dashboard. Select the checkbox next to the team member(s) whose deadline you want to change — or click the top checkbox to select everyone. Click the calendar icon in the top right toolbar. Choose a new due date (must be at least 5 days from tod...