Can you tell me if my team has specific guidelines?

Yes! If your team has specific guidelines such as dress code, posing, or background preferences, they’ll be included in your upload instructions or mentioned in any resubmit request emails. If you’re not sure or can’t find them, just email us at hello@headshots.com with your team name, and we’ll send the guidelines directly to you. Tip: Following yo...

Can I submit an AI-edited photo?

If you're part of a team with specific quality standards, we strongly recommend not submitting an AI-edited or AI-generated photo. These images often don’t meet the natural and consistent look your team is aiming for. If you’re unable to take a new photo, we suggest reaching out to your team’s headshot coordinator to confirm whether an AI-enhanced i...

Where can I find the status of my headshot?

You can check the status of your headshot anytime through your personal dashboard. Don’t have your link handy? Search your inbox for your Welcome Email, or Request a new link here: Request Dashboard Link Be sure to use the same email address you registered with....

How do I upload using the QR code?

Uploading through your QR code is a quick and easy way to send us your photo directly from your phone’s camera roll. Here’s how: Go through your tutorial: After watching all the videos, you’ll arrive at the final step where your personal QR code is displayed. Scan the QR code: Open your phone’s camera app and point it at the QR code. A link will pop...

What happens if I don't like my headshot?

No worries—we’ve got you covered with our 30-Day Happiness Guarantee ! Here’s how it works: After your headshot is finalized, you’ll receive an email with a link to review your photo. On that review page, you’ll have two options:   1). If you want edits to your current headshot: Click “👎I Don’t Like It” and then “I want additional edits on my headsh...

Does my dashboard link expire?

You can access your dashboard at any time. If you can’t find your original link, you can: Search your inbox for your welcome email Or request a fresh link using this page here.  Your dashboard is always available to: View and download your headshots Purchase additional credits Submit new photos  ...

I have no one to help me take my photo. What can I do?

No problem! Many of our customers take their own photos, and we’ve created a step-by-step guide to help you get it just right. Here’s how to access it: Log in to your personal dashboard and open your tutorial.  Can’t find your dashboard link? Check your Welcome email or Request a new one here.  Inside the tutorial, select “By Yourself” when asked wh...

Why can't I upload more than one photo?

Each order includes editing for one photo only, which is why our system allows a single image upload per credit. This ensures our team can focus on delivering the best possible result for the photo you choose. Want more than one headshot? No problem! You can purchase additional credits from your personal dashboard. Here’s how: Log in to your dashboa...

It says my photo is too small. What do I do?

If you’re seeing a message that your photo is too small, it likely means the file has been compressed, often due to it being sent through a text message, messaging app, or downloaded from social media. These methods shrink the file size and lower the quality of the image, which prevents us from producing a high-quality headshot. To fix this: Upload ...

I'm having hard time uploading my photo. What do I do?

We’re sorry to hear you’re having trouble! Here are a few different ways you can upload your photo: Through your tutorial link:At the end of your tutorial (found in your Welcome email or by requesting it here), you’ll see the option to upload your photo. From your computer or phone:You can upload a file directly from your computer, or use the QR cod...

I received a resubmit request. Can I still move forward with my photo?

It depends — especially if you're part of a team. If your team selected "Quality" as their preference, your photo likely didn’t meet the required standards for consistency and professionalism. In this case, we recommend either retaking your photo or checking in with the person managing your team’s headshots to see if moving forward is an option. Som...

Can I still upload my photo after the deadline?

Yes! You can still upload your photo even if the deadline has passed, as long as your team leader is okay with it.  The system will allow your upload as normal, and our team will process it as soon as it's received.  We recommend checking in with the person managing your team's headshots to make sure it's still approved on their end. ...

I don’t like my team’s background. Can I change mine?

Your team’s background was chosen by your organization to keep everyone’s headshot consistent. Because of that, we’re not able to change the background within the team’s official order. That said, if you’d like your own personal version with a different background, we’ve got you covered!  Personal background swaps are handled separately and not incl...

How do I know if my photo meets standard guidelines?

If you’re unsure whether your photo meets our requirements, we recommend revisiting your guided tutorial to review each step. Here are a few quick tips to help you meet our standards: Lighting: Stand in front of a window with plenty of natural light. Even lighting across your face makes a big difference in final quality. Camera Settings: Use your ph...