We're sorry to hear that you're experiencing this! There are a few ways to upload your photo:

• Through your tutorial link: At the end of your tutorial (found in your welcome email or by requesting it here), you’ll find the option to upload your photo through your computer or QR code. If you have questions on how to upload through the QR code, click here. 
   

• Upload from your computer or phone: You can upload a file directly from your computer, or use the provided QR code to upload a photo straight from your phone’s camera roll.
• If someone else is taking your photo: Have them email the photo to you so you can upload it. Avoid using messaging apps like iMessage or WhatsApp to send the photo, as these can compress the file and reduce its quality. Alternatively, they can scan your QR code and upload it directly from their device.