Where can I find the status of my headshot?

You can check the status of your headshot anytime from your personal dashboard. If you don’t have your dashboard link handy, you can find it within your Welcome email or you can request it here: https://www.headshots.com/support-heroes-unique-link/. Make sure to use the same email address you used when you registered with us. If you have any trouble...

Why was my headshot rejected?

A headshot can be rejected for a few common reasons. Here are some of the most frequent ones: Lighting issues: Dim or uneven lighting can create shadows that affect the clarity of your features. Selfies or cropped images: Selfies or photos where parts of your body (like your arms or upper torso) are cut off won’t meet our guidelines. We need your fu...

I'm having hard time uploading my photo. What do I do?

We're sorry to hear that you're experiencing this! There are a few ways to upload your photo: Through your tutorial link: At the end of your tutorial (found in your welcome email or by requesting it here), you’ll find the option to upload your photo. Upload from your computer or phone: You can upload a file directly from your computer, or use the pr...