If you received a resubmit request, it means your photo didn’t meet standards needed to produce a high quality headshot. To ensure every headshot looks polished and consistent, our Quality Check team may ask you to submit a new photo if something needs adjustment.

Common reasons for resubmission include:

• Lighting issues: Dim or uneven lighting can create shadows that obscure your facial features.
• Selfies or cropped images: We require your full upper torso and both arms to be visible. Selfies or photos that cut off parts of your body won’t meet our standards.
• Using the front-facing camera: Front cameras often produce grainy images. For best results, use your phone’s rear camera at the highest resolution.
• Heavy filters: Filters can distort your natural appearance. We prioritize authentic, clean images. If you want edits, you can request them after delivery through our 30-Day Happiness Guarantee.
• Standing too far from the camera: Photos taken from too far away may become pixelated when zoomed in during editing.
• Hair blending into the background: When your hair color closely matches your background, it’s hard to separate it cleanly. Please choose a background that contrasts with your hair.

For the exact reason your photo was rejected, check the email you received from us. It includes personalized feedback and tips for a successful resubmission.